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CRR is now using Karbon for invoice payments.

Thank you for your patience during the rollout of our new payment platform via Karbon.
 
We're pleased to share that the Karbon payment portal has been updated. You can now manually enter your bank's routing and account numbers when making a payment - there is no longer a need to link your bank account.
 
We hope this update makes paying invoices simpler and more convenient. Please contact us if you have any questions or need assistance.
 

FAQs:

Paying Your Invoice: Full Details
We are moving our invoicing and payments to a new system. This is part of a broader effort to simplify the tools and communications you interact with and to improve your overall experience working with us. You may notice that the payment link for newer invoices looks different, and arrives differently, from the one you have used before. Both work. Always use the link that came with the invoice you are paying.

How do I pay my invoice?
Click the payment link that came with your invoice. For invoices dated after July 31, 2026, the link is in the email that delivers your invoice. For invoices dated before July 31, 2026, you can click here to login and make a payment. You can pay by secure bank transfer (ACH) or credit card. You do not need to create an account or remember a password. If your invoice was delivered with your tax return, the payment link is included with the return and works the same way.

What if I have more than one invoice?
Each invoice has its own link. Pay each invoice using the link that came with that invoice. Do not reuse a link or use one forwarded from another invoice or email.

Why does my payment link look different from before?
Invoices dated July 31, 2026 and earlier were sent through our previous system (Aiwyn), with the payment link on the invoice itself. Those links continue to work. Invoices dated after July 31, 2026 are sent through our new system (Karbon), with the payment link in the email that delivers your invoice, or, for invoices delivered with your tax return, through SafeSend. In every case, the link that came with your invoice is the correct one to use.

Is it safe to connect my bank account?
Yes. Online payments are processed by Stripe, a payment platform trusted by millions of businesses, including Amazon, Google, and Instacart. When you pay by bank transfer, you are securely redirected to Stripe to log in to your bank and authorize the payment. This is more secure than sharing routing and account numbers:

  • Your login credentials are entered directly with your bank. We never see or store them.

  • We receive only a secure token, never your account numbers.

  • Your transactions are not stored or synced. Your financial activity stays between you and your bank.

  • Your data is protected by the same encryption standard your bank uses.

  • Connecting directly avoids the errors and delays that come with manual entry.

Can I still pay by check?
Yes, for any invoice. Make checks payable to Bridgepoint Alliance, LLC and mail to 545 Salem Street, Wakefield, MA 01880.

Who can I contact with questions?
Aldne Silva, aldne.silva@crradvisors.com, 781-835-2356.